We aim to provide an excellent service at all times and expect all of our personnel to act in a courteous, fair and professional way in all of our dealings. However, if you feel that we have fallen short of our aims, we would like you to let us know as soon as possible.
Our Complaints policy sets out how your complaint would be dealt with, timescales for doing so and who would investigate it.
If you are the lay client, it is not necessary to involve your solicitors to make your complaint but you are free to do so if you wish.
Our experience is that most complaints can resolved informally and quickly, usually over the telephone. The point of contact would be the Senior Clerk, in the first instance, or the Head of Chambers if the complaint concerns the Senior Clerk. If you remain dissatisfied, you would retain the right to escalate the matter to that of a formal complaint.
Please click here to view our Complaints Policy.
Our online complaint form may be found here.