Complaints
We aim to provide an excellent service at all times and expect all of our personnel to act in a courteous, fair and professional way in all of our dealings.
However, if you feel that we have fallen short of our aims, we would like you to let us know as soon as possible.
Our Complaints Policy, which has been approved by the Plain English Campaign, sets out how your complaint would be dealt with, timescales for doing so and who would investigate it.
If you are the lay client, it is not necessary to involve your solicitors to make your complaint but you are free to do so if you wish.
Our experience is that most complaints can be resolved informally and quickly, usually over the telephone. The first point of contact would normally be the Senior Clerk, Tony Hill. If you remain dissatisfied, you would retain the right to escalate the matter to that of a formal complaint.
You can view our Complaints Policy here.
If you wish to make a complaint, please use our online complaint form, a printable copy of which can be found here.
If, having used our complaints procedure, you remain unhappy, you can take your complaint to the Legal Ombudsman. Full details, including timescales, are in our Complaints Policy.
A link to the decision data of the Legal Ombudsman may be found here.
If you would like a hard copy of any information on this site, please contact us.
If you wish to make a complaint, please complete the form below.
Make a complaint